At Smart Home Solutions, we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may initiate a return for products that meet the following criteria:

  • Timeframe: Return requests must be submitted within 7 days from the date of delivery.
  • Condition: Products should be unused, in their original packaging, and accompanied by all original price tags, labels, packing materials, barcodes, user manuals, warranty cards, and invoices.
  • Reason: Returns are accepted in cases where the product is defective, damaged, or if an incorrect item was delivered.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Products that have been used, installed, or altered.
  • Items without original packaging or missing accessories.
  • Products with tampered or missing serial numbers.

3. Return Process

To initiate a return:

  1. Contact Us: Reach out to our customer support team at +91 99102 78078 or email us at [email protected] within the 7-day return window.
  2. Return Authorization: Our team will review your request and, if eligible, provide a Return Authorization Number (RAN) along with return instructions.
  3. Product Pickup: We will arrange for the pickup of the product within 2 working days after the return request is approved.
  4. Inspection: Upon receiving the returned product, our quality assurance team will inspect it to ensure it meets the return criteria.

4. Refunds

Once the returned product passes inspection:

  • Processing Time: Refunds will be processed within 7-10 business days.
  • Method: Refunds will be issued to the original payment method or as store credit, based on your preference.

5. Replacements

If you prefer a replacement over a refund:

  • Eligibility: Replacements are subject to product availability and are applicable for items that are defective, damaged, or incorrectly delivered.
  • Process: Contact our customer support to initiate a replacement request.

6. Contact Information

For any questions or assistance regarding returns and refunds, please contact us:

Head Office Delhi: B-22, 40 Feet Rd, Block G,

Molar band Extension, Badarpur, New Delhi,

Delhi 110044

Branch Palam Delhi:- RZH- 626 Raj Nagar Part 2 Palam Colony New Delhi 110077

Contact Us:- 9319649238

Branch Office Noida: House no:-99, Street no:- 7,

Vill:-Mamura, Sector 66, Noida,

Uttar Pradesh 201301

Branch Office Kanpur : House No -87, Makri Kheora,

Nawabganj, Kanpur, Uttar Pradesh 208002

We value your trust in Smart Home Solutions and strive to provide a hassle-free return experience.